on 14-05-2022 11:51
Hi I've been on call with virgin for over an hour, there are wires out of the ground outside my house, it's a possible trip hazard. I could mistakenly cut wires with lawnmower if I'm not careful, on the call they said they would send an engineer out but would charge me for it, why should I have to pay? Its not my mistake, I've not caused this, I'm just reporting it
Answered! Go to Answer
on 14-05-2022 12:22
Hi @Milli8881 thanks for our post although I'm sorry to hear of your concerns raised.
I appreciate your comments and I'd be more than happy to look into this for you. Please allow me to send you a PM asking you some security questions and we can look to get this resolved to your satisfaction.
Please expect this PM to arrive shortly and respond when you can!
Many thanks
on 14-05-2022 12:22
Hi @Milli8881 thanks for our post although I'm sorry to hear of your concerns raised.
I appreciate your comments and I'd be more than happy to look into this for you. Please allow me to send you a PM asking you some security questions and we can look to get this resolved to your satisfaction.
Please expect this PM to arrive shortly and respond when you can!
Many thanks