My Flat had an old Cable & Wireless box when I moved in five years ago, I thought that I be able to get either Virgin or BT fibre broadband.Sadly this is not so and my ADSL download is around 4.5 Mbits/s.
Most of the properties in my street have access to Virgin Fibre broadband, but something like 14 flats are not able to get it. It seems that BT/Openreach are not interested in providing Fibre broadband to only a few customers.
Mine is connected via an old Nynex box! What does it say when you input your address ? Have you called and asked ? Are the 14 flats all above the first floor ? There may be "contention" issues of course which may mean they have reached the maximum number of subscribers for that location/equipment
-------------------- John --------------------
My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.