Wifi socket Open Reach

[Lohill]

Hello, my Virgin media WiFi equipment has arrived. I only seem to have an OpenReach wall cable socket. Does this mean I cannot have Virgin media?Thank you for any advice

[nodrogd · Accepted solution]

VM & OpenReach insfrastructure are totaly different to eachother, & on different street networks.

It doesn't mean you can't have it. It just means:

1) A former resident has removed the required socket. Or

2) The installation was non-standard & you just have a coax cable coming in which will require an adaptor.

For 1 above you will need a manned installation, so you will need to call up and arrange this.

Have a look around & see if you can find the incoming drop line from the street on your outside wall. This is usually a dual cable with a phone wire attached to a bigger coax cable.

If you cannot find this either then you do have problems, as removed drop lines require another team to attend in addition to the work required inside.