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Ladclay
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Wifi signal dropping

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 Every 10 mins, the wifi signal drops and then the green lights appear on the hub3. Been having this problem about a week now but is dropping out more so today. It takes 2 minutes for the green lights to go off and for the signal to come back. We’ve been round the houses doing the obvious (turning everything off and on again, trying the hub in different places). Are there any other fixes I can try?

 

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Forum Team (Retired) Emma_E
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Re: Wifi signal dropping

Hi Ladclay,

 

Welcome to the forums, I am sorry to see you have been having trouble with your connection.

 

I have taken a look and your downstream modem SNR is too low. I would like to get an engineer out to take a look at this for you.

 

I will pop you a Pm to get this arranged. Keep an eye out for the Purple Envelope top right hand corner.

 

Speak to you soon.

 

Emma


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Forum Team (Retired) Emma_E
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Re: Wifi signal dropping

Hi Becky, 

 Just a quick update. I have popped you another PM. 

 

Keep an eye out 🙂

 

Speak to you soon. 

 

Emma

 


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