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prolands
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Wifi only works when v6 box on standby

I’ve just moved house and followed the instructions to reinstall but my WiFi now only seems to work when the v6 box is off or on standby, soon as I turn it on to watch tv I can’t connect to the internet on my laptop or phone. What have a done wrong lol 

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jbrennand
Alessandro Volta
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Re: Wifi only works when v6 box on standby

Can you explain in more detail.
What have you connected to what and with what cables?
Should be a coax from your wall point to the Hub and another to V6. A Cat5e/6 cable from the Hub to the V6 (preferable to wifi). An HDMI cable from the V6 to a port on the TV. And a Cat5e/6 cable from the Hub to the TV - if it is a "Smart TV".
Do you have any splitters, attenuators, etc, in the loop as well?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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prolands
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Message 3 of 6
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Re: Wifi only works when v6 box on standby

I’ve used the cable kit that virgin sent me for the reinstallation at my new address it’s all colour coded and spilts from 1 cable. I’ll try and add pics as hard to explain.

A6814178-19D0-4A94-99FE-A341ECD85798.jpeg

I’ve just turned this on it’s side for purposes of a pic, it normally stands upright 

13184723-FA52-4186-9446-031938E2A3DC.jpeg

 

E01860FE-FF0B-4149-A864-4FA5E789B724.jpeg

 

6D9E19E0-CFFB-4AA7-868C-56E15B5A7C0B.jpeg

Speed test with v6 box on drops from 200mps down to just 5mps 

 

Thanks

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jbrennand
Alessandro Volta
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Message 4 of 6
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Re: Wifi only works when v6 box on standby

Mmmmm... looks ok to me. Have yu tried swapping the ethernet cable into the other 3 ports on the Hub? Also, if you connect your laptop by ethernet cable to one of the ports on the Hub, is it affected in the same way ?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Roger_Gooner
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Message 5 of 6
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Re: Wifi only works when v6 box on standby

Why does there appear to be a third cable coming out of the splitter?

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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EightBall
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Message 6 of 6
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Re: Wifi only works when v6 box on standby

It's the ethernet cable. All joined together to be easy to follow I presume!

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