Virgin Media Community

[Samb9668]

We have set up our router as the instruction guide, however once the whutelight stops flashing all we are getting is red. Any help?

[lotharmat]

What hub is it?

[Samb9668]

Hub 4

[Beth_G]

Hi Samb9668,

Welcome to the Community Forums! Thanks for your first post 🙂

Sorry to hear you had some issues with the installation of your broadband service. A red light on a Hub 4 would usually indicate that the services haven't been activated - if you are still having issues, please call our automated activation line on 0800 953 9500 

Let us know if you still need any help from here.

Beth