Menu
Reply
  • 5
  • 0
  • 0
sammym871
Joining in
243 Views
Message 1 of 6
Flag for a moderator

Wifi connection

My Wi-Fi drops alot when I'm using devices like a firestick. Wired devices are fine but Wireless devices drop out alot. I went into network log and there are alot of errors. Can someone have a look to see what the problem is please?

First Time Last Time Priority Error Number Description
29/01/2019 09:55:32 GMT 29/01/2019 09:55:32 GMT Error (4) 68010302 DHCP WAN IP - 86.24.********
29/01/2019 09:54:29 GMT 29/01/2019 09:54:29 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
29/01/2019 09:49:50 GMT 29/01/2019 09:49:50 GMT Error (4) 68010302 DHCP WAN IP - 86.24.*******
29/01/2019 09:48:44 GMT 29/01/2019 09:48:44 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
27/01/2019 20:25:35 GMT 27/01/2019 20:25:35 GMT Error (4) 68010302 DHCP WAN IP - 86.24.*********
27/01/2019 20:24:32 GMT 27/01/2019 20:24:32 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
26/01/2019 18:19:15 GMT 26/01/2019 18:19:15 GMT Error (4) 68010400 DHCP REBIND WARNING - Field invalid in response
26/01/2019 18:18:17 GMT 26/01/2019 18:18:17 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 18:17:22 GMT 26/01/2019 18:17:22 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 18:15:31 GMT 26/01/2019 18:15:31 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 18:11:50 GMT 26/01/2019 18:11:50 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 18:04:27 GMT 26/01/2019 18:04:27 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 17:49:41 GMT 26/01/2019 17:49:41 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 17:20:09 GMT 26/01/2019 17:20:09 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4
26/01/2019 16:21:05 GMT 26/01/2019 16:21:05 GMT Error (4) 68010100 DHCP RENEW sent - No response for IPv4

 

[MOD EDIT: For your security personal and private information has been removed from this post. Please review the Forum Guidelines]

0 Kudos
Reply
  • 18.88K
  • 1.65K
  • 4.12K
Superuser
Superuser
200 Views
Message 2 of 6
Flag for a moderator

Re: Wifi connection

can you post the downstream, upstream..

https://community.virginmedia.com/t5/Networking-and-WiFi/Getting-a-better-Wireless-Network-Signal/td...
https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

if using a hub3
Visit http://192.168.0.1/ and login with your password (located on the bottom of your hub).
In the menu on the left, navigate to Advanced Settings > Wireless > Wireless Signal.
At the bottom of the page you will find the “Smart WiFi” section. Here tick the box labelled “Disable Channel Optimization” and apply the changes.
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
0 Kudos
Reply
  • 5
  • 0
  • 0
sammym871
Joining in
173 Views
Message 3 of 6
Flag for a moderator

Re: Wifi connection

Thank you.  Downstream, upstream and upstream burst below:

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)139000000147000000155000000163000000171000000179000000187000000195000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)1.651.431.181.531.391.371.381.43
RxMER (dB)37.0937.0937.0937.0937.6437.6437.3637.36
Pre RS Errors53785308301091966302023781243689080189925143242
Post RS Errors28068701359861054383487252718979187369

 

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID49505152
Frequency (Hz)46200000394000003260000025800000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation16QAM16QAM16QAM16QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)45.5045.7545.2545.00
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts3222
T4 Timeouts000

0

 

Upstream Burst  Req(1) Init Maint(3) Per Maint(4) Adv Short(9) Adv Long(10) Adv UGS(11)

Modulation Type16QAMQPSK16QAM16QAM16QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length56640384104104104
Preamble Value Offset65200716716716
FEC Error Correction (T)055695
FEC Codeword Information Bytes (K)1634348522086
Maximum Burst Size0004255255
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON
0 Kudos
Reply
  • 14.59K
  • 432
  • 46
Moderator (Retired) Ralph_R
Moderator (Retired)
138 Views
Message 4 of 6
Flag for a moderator

Re: Wifi connection

Hi sammym871,

Just trying to run a few checks on your Hub and can't see the device on our network currently, so guessing you may have had it swapped out.

If you're still experiencing any issues please drop us a quick update and we'll gladly investigate.

Cheers

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 5
  • 0
  • 0
sammym871
Joining in
127 Views
Message 5 of 6
Flag for a moderator

Re: Wifi connection

I got a new router (hub 3.0) but still having issues with wireless devices. I ran a diagnostics check on the router which has advised there are some issues with home network but no indication of what they are or how to resolve them. 

0 Kudos
Reply
Highlighted
  • 1.25K
  • 43
  • 93
Forum Team (Retired) John_GS
Forum Team (Retired)
119 Views
Message 6 of 6
Flag for a moderator

Re: Wifi connection

My apologies.

 

I'll drop you a PM now so I can get some details to assist you further Smiley Happy

 

kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply