Wifi booster Pod won’t reconnect

[Barry77]

Rebooted router. Now the wifi booster pod won’t reconnect. Any ideas? 

[Adduxi]

Try moving the Pod beside the Hub, and once connected, move it back. 

[Barry77]

Thanks for your reply I’ve tried this but unfortunately this did not fix the problem.

thanks 

[-tony-]

try resetting the hub

[Barry77]

Hi 

thanks for the reply I’ve tried that as well but that did not work either. 

thanks 

[-tony-]

odd - just checking this hub has worked with pods - if it has then you need to ring and get them to check its still set up for the pods

dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre

theres a freephone number 0800 052 0422. You need option 4 to speak to retentions

[Zach_R]

Hi @Barry77,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some problems with re-connecting your Wi-Fi Pod to your router. If you're still having some trouble today, please follow these steps to see if they help at all.

If the issue remains, let us know and we can go from there.

Thanks,