Hi, hope you’re well.
I placed an order with Virgin Media WiFi for the 1130 Mbps 18 month contract. The router was delivered on Tuesday, 11th October. In my first bill, there is a 15 pound set up cost mentioned. However, no one helped me set up. When I asked the person who delivered my router to help me set it up, they upright denied to help.
On the website, it says once my router is set up, it will take less than 30 minutes for the wifi to start working. I set up my router as soon as I received it on Tuesday, 11th October, expecting it to start working within 30 minutes but it did not work. I have tried connecting the wall socket to the plugs available for it but none of them have worked so far. When I called the customer care on the same day, they said it will work within 24 hours. When called the next day (today, Wednesday) they said they can’t do anything about it except send a technician over on the 19th of October, 8 days after the original installation date. I work from home and was expecting my wifi to start working on Tuesday itself. Now, I am having to spend extra money on data when I was told that my wifi will start working. When I will be asked to pay next month, you will charge me from the first day eventhough my internet is NOT working.
Hi, John. Thank you for your reply.
The Hub is 5 Model is F3896LG - VMB
I have called them over 3 times and they never help me with a proper solution but say that a technician will visit me on the 19th- a week from now. I WFH and need proper wifi at all times.
Will you be able to help me out at all please?
Thank you and best regards,
Hi Divita, thank you for your post and I am sorry you are having some issues, I can see your equipment all looks okay, did you manage to install it correctly? I can also see you are affected by an SNR outage this may be effecting your service, currently the fix date for this is: 20 OCT 2022 09:00