Hi, hope you’re well.
I placed an order with Virgin Media WiFi for the 1130 Mbps 18 month contract. The router was delivered on Tuesday, 11th October. In my first bill, there is a 15 pound set up cost mentioned. However, no one helped me set up. When I asked the person who delivered my router to help me set it up, they upright denied to help.
On the website, it says once my router is set up, it will take less than 30 minutes for the wifi to start working. I set up my router as soon as I received it on Tuesday, 11th October, expecting it to start working within 30 minutes but it did not work. I have tried connecting the wall socket to the plugs available for it but none of them have worked so far. When I called the customer care on the same day, they said it will work within 24 hours. When called the next day (today, Wednesday) they said they can’t do anything about it except send a technician over on the 19th of October, 8 days after the original installation date. I work from home and was expecting my wifi to start working on Tuesday itself. Now, I am having to spend extra money on data when I was told that my wifi will start working. When I will be asked to pay next month, you will charge me from the first day eventhough my internet is NOT working.
