on 03-11-2021 19:35
I was wondering if someone can help me, please? I just upgraded from a Hub 3 to the new Hub 5, which seems to have connected and works alright. However, I have an Intelligent WiFi Pod in another room and it seems to be having problems. Does it need to be reset somehow after a Hub upgrade or should it just adapt to the new equipment?
I've been monitoring it for several hours. It initially kept pulsing white, but after I switched it off, unplugged it and then plugged it back in again, it's been pulsing green.
03-11-2021 20:16 - edited 03-11-2021 20:19
a hub upgrade needs the hub or the pod [not sure which] to be reconfigured - wait for VM to get to the thread to confirm either way
on 04-11-2021 16:04
The WiFi pod is still not working today. It's obviously having problems connecting to my Hub 5. I do really need it sorted ASAP as my parents rely on it for various things.
on 04-11-2021 16:13
on 04-11-2021 16:36
That's a pain if the Pods don't currently work with the Hub 5. I do still have another WiFi range extender from TP-Link, but I'm not sure if it'd work with the Hub 5 or be capable of the speeds the Hub 5 is.
Let's hope Virgin can rectify the problem soon.
on 04-11-2021 16:45
on 04-11-2021 16:57
as John asked - do you still have the hub3 - they should reactivate that if you do - i assume the hub5 was by invite - if so with the pod problem is it worth bothering with
on 04-11-2021 17:28
Crazy idea, but it might be worth giving it a go as I think it might be possible. Go into the old Hub3 with an Ethernet device that you have given a hard wired address of 192.168.0.250 when it is not connected to the VM cable. Go into the hub and try giving it an address of 192.168.0.254, ideally you want to turn off DHCP or change its range. Now plug it into the Hub5 and see what happens. If you have connectivity, see if the plumes work. What we are trying to do is run the Hub3 as a bridge, not what it is designed for. The plumes are only connected to the LAN side so logically the above should work, but it depends on what you can configure on the Hub3, something I am unsure of.
on 04-11-2021 18:14
It's a TP-Link AC1200 RE305 model. It's meant to be capable of 867Mbps on 5Ghz or 300Mbps on 2Ghz. I've reinstalled it and it seems to be working, so far. I'll see how things go with it, but will remove it if I still have problems or if Virgin solve the issue with their own WiFi pod.
on 04-11-2021 19:36
are you paying for the pod - if so you need a conversation with someone to have that refunded for the period the pod is not working and as said above that could be a while