Virgin Media Community

[gigajan]

removed .. Every hour lost connection of broadband for 1-2 mins ?????????? its broke my game.....

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[jbrennand]

Firstly... are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?

[Paulina_Z]

Hi @gigajan,

Welcome to our Community Forums! Thank you for your post and I'm very sorry to hear that you've been experiencing some disconnecting issues with your connection! I understand that this is not ideal at all.

I was just running some checks on my side, and I can see that your Hub is not showing as being recognised on our system. Would you be able to reset your Hub please? Once your Hub is back on, can you tell us what your current Hub set up is and what colour lights are showing on your Hub? We'll be happy to help and investigate further.

Thank you.