Sorry to hear about your recent loss of service, I really want to look into this for you but I can't find your account info. Would you please drop me a PM confirming your address so I can investigate this.
Thanks for your patience,
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Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.