Why can’t my flat get wifi, yet every property around me has it?

[Edward711]

Hi,

I have moved to a first floor flat recently, and I'm looking at virgin broadband services.

The online checker tells me that my flat is not connected, but when I check every other property on the road, they are all available. And I know the ground floor flat has virgin media, with 600Mbps!

Is there a reason my building isn't capable of Virgin media and the rest are? who do I speak to to get this set up and connected without filling in the interest form and waiting an undetermined amount of time?

[VM-Jon]

Hi @Edward711 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

Thank you

Jon