No I didn't even get to the stage of installation, there was 2 attempts/visits to install but nothing was sorted 1st attempt found the line but was needed to work at height so 2 people would be needed. The last visit, only 1 person booked for visit, he called head his office and he then said didn't even need to come, as the install date in February was the one going forward due on my contract but said he would be able to do the job one his own. I rang call centre to confirm 2 people would of arrived in February as I don't want to waste any time, she couldn't confirm if there was a 2 person visit but the visit was confirm for begin of February.
Secondly and Most importantly I was a new customer, the sales team said they will cancel my contract with Vodafone on my behalf and pay for any cost of coming out of the contract. This is important to me, this is always an helfy expense. On being billed by vodafone for coming out of my contract I called the centre to ask what is being done to cover this, I was told they will only take £4 off my bill for the next 18 months.... that did not cover what I am paying out of my contract so all though you would have provided me with 1gb Internet you weren't going to be cheaper. Which is why I brought into the deal sold to me.
It was also ment to come with a o2 contract, 2 call centre said the sim card was on its way... After the call where I cancelled everything. I was told that nothing has been set up so would need to get that sorted... the question I was asked to set up a sim, i had already been asked, so what happened here? Th le call centre didn't explain.
Currently I havnt been charged for anything and quiet frankly I shouldn't be charged for anything. I have had an email saying I havnt been charged either.
I unfortunately won't be coming over to Virgin media now which it frustrating as you are the highest Internet provider in my area. But there need to be huge improvement to the whole process before I think about joining again.
