on 24-08-2021 13:15
I signed up for Virgin Broadband back at the start of August, box due on 7th of August, Yodel claimed to have delivered but I don’t have it and they are claiming no knowledge. Have been in touch with the Virgin Medi Team on numerous occasions and after numerous attempts the agreed to send out a new box. Was due today but guess what……hasn’t arrived. Don’t know what to do next as I am sick fed up of chatting to a bot and / or people who make whatever are obviously false promises. Nest stop……..cancel my contract????
on 24-08-2021 13:55
on 24-08-2021 14:03
Tried that. Because of COVID they are not taking signatures. Other delivery firms take photos of the box being handed over. Yodel are investigating but have not replied. For some reason this has become my problem - VM chose Yodel not me so don’t see I should be the one dealing with Yodel.
on 24-08-2021 14:25
on 26-08-2021 14:42
Hi aralonzi,
Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear that you've had some issues receiving your equipment.
Taking a look at the account I can see the team are already looking in to this for you. They will investigate what's happened and liaise with Yodel.
Please give the team a call on 0345 454 1111 so they can arrange for the equipment to be re-sent to you.
Let us know how the call goes.
Thanks,
on 27-08-2021 16:17
on 29-08-2021 17:06
Thanks for your reply and update,
Sorry that your equipment has not arrived. Our records show that you have since been in touch with our phone care team to have this resolved.
Let us know if you need any further help.
Cheers,
Corey C