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Where is my engineer too?

Hi.

Waiting x5 hours, no communication. Don't really want to be on the phone on an hour on hold. Can someone sort this out please? It's taken weeks to get someone to come out, then you don't bother turning up or telling us. Not impressed, been a customer for years and really disappointed.

L

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Message 2 of 8
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Re: Where is my engineer too?

bump. Still not here

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Re: Where is my engineer too?

Been on hold for an hour now.

Got through eventually...been told that we cancelled it – which we didn't as we got a confirmation.

Put through to the movers team. On hold for 15minutes with them – no one picking up and seems to be ringing off the hook...

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Re: Where is my engineer too?

Did you really expect a reply within 10 minutes of writing a post? 

Bumping after 10 minutes! You do realise that bumping just puts you further down the queue don't you? 

 

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Message 5 of 8
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Re: Where is my engineer too?

No, I wrote my first post 2hours ago.

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Very Insightful Person
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Message 6 of 8
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Re: Where is my engineer too?

VM staff can take upto a week to reply

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Message 7 of 8
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Re: Where is my engineer too?

Well it looks like I'm going to be on the phone for a week as they are telling me now that my account doesn't exist.

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Message 8 of 8
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Helpful Answer

Re: Where is my engineer too?

Hi there

Sorry to hear this has happened to you today.

I'll pop you a private message to talk further and take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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