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ardiles79
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When will you disconnect my broadband?

When will you disconnect my broadband? And when will I get the router return box? I hope that the bill for September 2, 2019 will be the last, because I'm not going to pay the next one. I've already lost 2 hours calling you. The first time after waiting 40 minutes, your employee told me that someone would call me from the technical department, but no one called. The second time, after 30 minutes of waiting, I was connected to the technical department and after another answer to strange questions, your employee from the technical department promised to close my account and send the box to return the router, but so far nothing is happening. Why is there no rare contact by email if your telephone service is useless?

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Re: When will you disconnect my broadband?

Hello ardiles79

 

Sorry to hear you have decided to leave us, When did you give your 30 days notice to leave? Your final bill date would be this day and your services would cease. 
You will also receive the returns packaging around the same time.

 

Thanks Joe_F

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ardiles79
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Re: When will you disconnect my broadband?

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Re: When will you disconnect my broadband?

And gave your 30 days notice ardiles79?

 

Thanks Joe_F

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Very Insightful Person
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Re: When will you disconnect my broadband?

if you gave your 30 days notice it will be 30 days from the date you gave notice.

you will keep being billed as normal until its cancelled. Any credits owed will be refunding 45 days after the account closes.

you will get your returns box when the account cancels

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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ardiles79
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Re: When will you disconnect my broadband?

Ok 

Thanks

Bart

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