cancel
Showing results for 
Search instead for 
Did you mean: 

What colour cable wires in external box

GBarker
Joining in

Hello, 

could anyone tell me what colour the outside box wires should be for fiber optic, we have brown wires and black wires running up to the bedroom.

are these colour wires fiber optic because the wires outside have never been changed and we just upgraded to M500 because apparently we cannot get M600 in Hanley but on the website it says we can. M500 speeds never reach 400mbps she said it may take 24 hours.

Thanks 

19 REPLIES 19

GBarker
Joining in

Just done a quick speedtest on my ipad and these are the results from getting 398Mbps from M350 to THIS on M500.4640D834-BF27-4058-9BC0-BBDA56BDE846.png

Know mate it’s just what she said on the phone, I’m gonna revert to M350 because the upgrade to M500 is ten times worse.

-tony-
Alessandro Volta

have you gone from a hub3 to a hub4 if so i suggest its the hub settings rather than the upgrade in speed - if you have changed the hub going back to 350 will not change anything with the speeds imo

have you split the wifi bands and turned off smart wifi if you have upgraded the hub

if you have not changed the hub then something is wrong - post the levels and the config file

 

____________________

Tony.
Sacked VIP

No it’s just the regular old hub 3 and Yeah split 2.4 and 5 but I have not turned off smart wifi, I did before but I’ll turn it off. Thank you

is this the config you need

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID17966
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID17965
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

GBarker
Joining in

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1138750000738256 qam1
21467500007.538256 qam2
31547500007.538256 qam3
41627500007.438256 qam4
51707500007.338256 qam5
61787500006.938256 qam6
71867500006.838256 qam7
81947500006.538256 qam8
92027500006.138256 qam9
10210750000638256 qam10
11218750000638256 qam11
12226750000638256 qam12
132347500005.938256 qam13
142427500005.638256 qam14
152507500005.538256 qam15
162587500005.438256 qam16
172667500005.438256 qam17
182747500005.138256 qam18
19282750000538256 qam19
202907500005.438256 qam20
212987500005.438256 qam21
223067500004.838256 qam22
23314750000538256 qam23
243227500004.838256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.640
2Locked38.960
3Locked38.960
4Locked38.660
5Locked38.950
6Locked38.6100
7Locked38.960
8Locked38.990
9Locked38.980
10Locked38.970
11Locked38.670
12Locked38.680
13Locked38.660
14Locked38.6160
15Locked38.670
16Locked38.990
17Locked38.660
18Locked38.660
19Locked38.6200
20Locked38.690
21Locked38.970
22Locked38.660
23Locked38.660
24Locked38.680

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370027343512064 qam2
26030029743512064 qam1
34620000042.5512064 qam3
43940025842.5512064 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

-tony-
Alessandro Volta

everything is as it should be there and you are on 500 - any speed upgrade should only change the config file so to see a massive difference in speed after the upgrade is odd

you can turn off smart wifi but if it was on when you were on 350 it should not matter but worth turning off anyway - if the speed upgrade reset the hub then it would turn on as all settings revert to default - so also check the wifi bands are split

you can obviously go back to 350 - within 14 days not 30 and it may then give good speeds -  stranger things have happened but logic says something else has changed

____________________

Tony.
Sacked VIP

GBarker
Joining in

Wow I turned smart wifi back off and this happened 5ghz first and 2.4ghz second.

BB47B590-6B96-40F0-A0F9-7F8750026914.jpegF475CDFD-A43F-4341-96C8-917D5E66C879.jpeg

-tony-
Alessandro Volta

depending where you are located relative to the hub that looks about right

____________________

Tony.
Sacked VIP

I’m about 1 metre away from the virgin media hub 3, is that right when I switch to 2.4ghz the speed is so low, I split the modes to separate for the gamers on 5ghz now the 2.4ghz is very poor now where near 200mbps.
I brought the asus rapture gt ac5300 from amazon but they sent me a second hand product which they changed on the amazon page when I was speaking to the refund lady. It was rubbish with M350 I don’t know whether to cancel refund and try on M500. The router looks brand new just no manual and no bagged up antennas.