on 14-04-2021 19:26
Hello,
could anyone tell me what colour the outside box wires should be for fiber optic, we have brown wires and black wires running up to the bedroom.
are these colour wires fiber optic because the wires outside have never been changed and we just upgraded to M500 because apparently we cannot get M600 in Hanley but on the website it says we can. M500 speeds never reach 400mbps she said it may take 24 hours.
Thanks
Answered! Go to Answer
on 15-04-2021 09:16
Just done a quick speedtest on my ipad and these are the results from getting 398Mbps from M350 to THIS on M500.
on 15-04-2021 09:29
on 15-04-2021 09:46
have you gone from a hub3 to a hub4 if so i suggest its the hub settings rather than the upgrade in speed - if you have changed the hub going back to 350 will not change anything with the speeds imo
have you split the wifi bands and turned off smart wifi if you have upgraded the hub
if you have not changed the hub then something is wrong - post the levels and the config file
15-04-2021 09:51 - edited 15-04-2021 09:55
No it’s just the regular old hub 3 and Yeah split 2.4 and 5 but I have not turned off smart wifi, I did before but I’ll turn it off. Thank you
is this the config you need
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt053-b.cm |
Primary Downstream Service Flow
SFID | 17966 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 17965 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 15-04-2021 09:58
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 7 | 38 | 256 qam | 1 |
2 | 146750000 | 7.5 | 38 | 256 qam | 2 |
3 | 154750000 | 7.5 | 38 | 256 qam | 3 |
4 | 162750000 | 7.4 | 38 | 256 qam | 4 |
5 | 170750000 | 7.3 | 38 | 256 qam | 5 |
6 | 178750000 | 6.9 | 38 | 256 qam | 6 |
7 | 186750000 | 6.8 | 38 | 256 qam | 7 |
8 | 194750000 | 6.5 | 38 | 256 qam | 8 |
9 | 202750000 | 6.1 | 38 | 256 qam | 9 |
10 | 210750000 | 6 | 38 | 256 qam | 10 |
11 | 218750000 | 6 | 38 | 256 qam | 11 |
12 | 226750000 | 6 | 38 | 256 qam | 12 |
13 | 234750000 | 5.9 | 38 | 256 qam | 13 |
14 | 242750000 | 5.6 | 38 | 256 qam | 14 |
15 | 250750000 | 5.5 | 38 | 256 qam | 15 |
16 | 258750000 | 5.4 | 38 | 256 qam | 16 |
17 | 266750000 | 5.4 | 38 | 256 qam | 17 |
18 | 274750000 | 5.1 | 38 | 256 qam | 18 |
19 | 282750000 | 5 | 38 | 256 qam | 19 |
20 | 290750000 | 5.4 | 38 | 256 qam | 20 |
21 | 298750000 | 5.4 | 38 | 256 qam | 21 |
22 | 306750000 | 4.8 | 38 | 256 qam | 22 |
23 | 314750000 | 5 | 38 | 256 qam | 23 |
24 | 322750000 | 4.8 | 38 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 4 | 0 |
2 | Locked | 38.9 | 6 | 0 |
3 | Locked | 38.9 | 6 | 0 |
4 | Locked | 38.6 | 6 | 0 |
5 | Locked | 38.9 | 5 | 0 |
6 | Locked | 38.6 | 10 | 0 |
7 | Locked | 38.9 | 6 | 0 |
8 | Locked | 38.9 | 9 | 0 |
9 | Locked | 38.9 | 8 | 0 |
10 | Locked | 38.9 | 7 | 0 |
11 | Locked | 38.6 | 7 | 0 |
12 | Locked | 38.6 | 8 | 0 |
13 | Locked | 38.6 | 6 | 0 |
14 | Locked | 38.6 | 16 | 0 |
15 | Locked | 38.6 | 7 | 0 |
16 | Locked | 38.9 | 9 | 0 |
17 | Locked | 38.6 | 6 | 0 |
18 | Locked | 38.6 | 6 | 0 |
19 | Locked | 38.6 | 20 | 0 |
20 | Locked | 38.6 | 9 | 0 |
21 | Locked | 38.9 | 7 | 0 |
22 | Locked | 38.6 | 6 | 0 |
23 | Locked | 38.6 | 6 | 0 |
24 | Locked | 38.6 | 8 | 0 |
15-04-2021 09:59 - edited 15-04-2021 10:01
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700273 | 43 | 5120 | 64 qam | 2 |
2 | 60300297 | 43 | 5120 | 64 qam | 1 |
3 | 46200000 | 42.5 | 5120 | 64 qam | 3 |
4 | 39400258 | 42.5 | 5120 | 64 qam | 4 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 15-04-2021 10:06
everything is as it should be there and you are on 500 - any speed upgrade should only change the config file so to see a massive difference in speed after the upgrade is odd
you can turn off smart wifi but if it was on when you were on 350 it should not matter but worth turning off anyway - if the speed upgrade reset the hub then it would turn on as all settings revert to default - so also check the wifi bands are split
you can obviously go back to 350 - within 14 days not 30 and it may then give good speeds - stranger things have happened but logic says something else has changed
on 15-04-2021 10:21
Wow I turned smart wifi back off and this happened 5ghz first and 2.4ghz second.
on 15-04-2021 11:28
depending where you are located relative to the hub that looks about right
on 16-04-2021 13:46