So we moved on Wednesday, took my package with me, maybe foolishly now!
Been told very little about the move. Learned after we started moving in that we had to inform Virgin with a GO text?!?! Eventually this 'new' connection cable appeared, too sort, but it appeared.
Anyway, such is moving in and the mayhem that never checked. Wasn't until my 9 year old said he had no data left. 10pm! Yes he should have been in bed. He was correct, flashing green lights. This was just the start of the saga which still prevails (now sunday, mark plus 4 days)!
FIRST PROBLEM: I then realised Virgin has closed my original account and opened a new one and I can no longer get logged in! My email is associated with a closed account?!?! Really? So I dont need to pay?
So the next day a few calls and hey presto, router starts work, for a bit! So we get that day and evening.
SECOND PROBLEM: The router turns off that evening, tried unplugging several times etc.. to no avail. Next moring try again and it comes back on, we are then in for a treat 2 days without an issue.
THIRD PROBLEM: It goes off again last night (Saturday), same story, flashing green lights etc.. I try every thing again, unplugging etc.. Wont connect. I do a self diagnostic says modem is not connected check my connection, so do the full disconnect and connect etc.. Nothing, then sends me to log in but you got it, I cant as the account has been closed and I cant register it!!!
Now it was suggested get a new email. But no, I have an email why cant you let me use it? I did this for another supplier some years ago and missed all the updates etc as never chacked the emails! 150 seems very reluctant to assist?
Ironically I have had to get a new email to post this because I couldn't use my old email!
Welcome to our Community Forum! Thank you for your first post, we really appreciate it.
I understand that you've been experiencing several issues since moving to your new property and I'm really sorry to hear that. I know that moving is quite stressful in the first place, and these added issues must not have helped.
Can you update us if you've been in touch with our Movers Team to discuss this issue? How did it go?