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Websafe doesn't turn off

Moved house recently and WebSafe/Childsafe have turned on despite being off in my original App settings. And they wont turn off. Any advice?

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Alessandro Volta
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Re: Websafe doesn't turn off

You may have to turn it on wait a day then turn it off as your WAN IP may of changed.

Or you can change your DNS on your device to 1.1.1.1 or 8.8.8.8 for the time being.

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Re: Websafe doesn't turn off

I’ve tried all combinations of settings since getting my new router

and websafe is still blocking sites

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Re: Websafe doesn't turn off

Im having same problem did you manage to sort anything. 

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Re: Websafe doesn't turn off

Nope getting nowhere.

fed up of the music after being on hold for an hour each time.

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Re: Websafe doesn't turn off

Me too customer services are pretty useless at answering calls & questions 

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Re: Websafe doesn't turn off

Had enough of virgin really thought they are the best but how things change. Customer service is non existent they suck. My contact ends in August I’m gonna switch to sky. 

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Re: Websafe doesn't turn off

all you have to do is change your DNS per device
1.1.1.1
8.8.8.8
9.9.9.9

It could be much worse

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