We’re getting the message “We think your equipment may be switched off” when running a test.
Can’t connect to WiFi, all cables are in and the router (Hub 3.0) has been restarted. The WiFi light is green and the base light is flashing green.
Is it a problem with our connection or problem in the area?
Phone customer services and report the problem. The message means your hub cannot contact the VM CMTS at their site, does not really mean it’s turned off, just cannot be contacted.