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jacksadler92
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“We think your equipment may be switched off”

Hi,

We’re getting the message “We think your equipment may be switched off” when running a test.

Can’t connect to WiFi, all cables are in and the router (Hub 3.0) has been restarted. The WiFi light is green and the base light is flashing green. 

Is it a problem with our connection or problem in the area?

Thanks

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Tudor
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Re: “We think your equipment may be switched off”

Phone customer services and report the problem. The message means your hub cannot contact the VM CMTS at their site, does not really mean it’s turned off, just cannot be contacted.


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There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2