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Wall socket

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EXO898
Joining in

on ‎11-08-2022 20:45

Hi,

My flat doesn't have a suitable wall socket to connect a VM hub. I have a VM box on a wall with cables going outside the flat. I have read similar questions on the community forum. It looks like the only way to deal with this is to get an engineer to the flat who will connect new cables outside the flat. I would appreciate if VM moderators of the forum could send someone my way asap. 

This is really frustrating as I urgently need the Internet.

Kind regards,

Elena

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newapollo
Very Insightful Person
Very Insightful Person

on ‎11-08-2022 21:23

Hi Elena,

You could try contacting the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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newapollo
Very Insightful Person
Very Insightful Person

on ‎11-08-2022 21:23

Hi Elena,

You could try contacting the pre-installs team on 0800 052 1734.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

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EXO898
Joining in
In response to newapollo

on ‎12-08-2022 12:39

Hi Dave,

I have just phoned them. A technician will come next week. Thank you very much for your advice!

Best wishes,

Elena

 

 

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newapollo
Very Insightful Person
Very Insightful Person
In response to EXO898

on ‎12-08-2022 13:01

Hi again Elana,

Thanks very much for updating the thread.

Hope all goes well once up and running, but any problems you know where to post .

Stay safe and take care.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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