I ordered my broadband package and the router arrived today, on the phone they assured me I had a wall socket however after unboxing everything the female connector for the router is not the same as the female port on the wall socket. The wall socket is an openreach master socket 5C and I was informed everything would be in the box but there are no female to female connectors or adapters for different plug types, i've been waiting on the phone for way longer than they said it would take to connect the call and i'm guessing covid means I won't be speaking to an actual human anytime soon. Is there anything I can do? I've tried to plug all the coax cables in the house into the hub as they are the only cables that will fit in the wall socket port on the splitter.
as said photos will help - the thing thats no good is anything marked openreach
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box