on 06-03-2023 12:35
Hi, is there anyone who could help me please? I can't properly ring Virgin to sort this out as the o2 mast in my area is faulty.
I ordered a quickstart box and didn't realise that I needed a wall socket - I believe there was one in the past but I'm not sure what's happened to it - as my sky broadband only needed the phone socket.
When I finally got through to someone on the phone the only time a technician could come was mid-april - I've got a disabled child as well as being disabled myself, on top of being a nursing student still having online lectures! I can't afford to wait til then.
Is there anyone from Virgin who can help me through messages please??
on 06-03-2023 14:29
There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post.
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 08-03-2023 15:41
Hi EmilyWhit,
Thanks for your post and welcome to the community.
Sorry to hear that there was no wall socket upon installation.
From checking however I can see that you've had an appointment since posting, has this resolved the issue?
Let us know,
on 11-03-2023 07:15
Hey there, just got my 3.0 hub but i have a small problem. My wall socket doesn't have o ly one connector,instead it has 2 cables going out of it. Both seem to fit. How would i know which one to plug? Do i need to connect them both? TIA
on 11-03-2023 10:35
The one marked TV. A photo would help.
on 11-03-2023 11:04
Hi yes, it's all been sorted now! Thank you.