on 07-02-2023 21:23
I don't have a virgin media wall socket and this is stressing me out. I am going to cancel..
on 07-02-2023 21:34
What socket (if any) do you have? It's not at all uncommon to see a socket from one of VM's predecessors such as NTL or Telewest, and if one is present you try and connect to it. Sometimes there is just a coaxial cable poking throught the wall, so try that one. If all fails VM will supply and fit one at no cost to you.
on 08-02-2023 10:19
Please there is no virgin media wall socket and I don't know how to go about the installation.
on 08-02-2023 11:51
Hi @Efe
You could try calling the pre-installs team on 0800 052 1734 to book a tech visit.
They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday