on 20-11-2021 12:01
Hi, so I got my first ever virgin broadband. However I don’t have a virgin media wall socket to plug it into. I wasn’t given an option for someone to come out and install anything. What should I do.
on 20-11-2021 12:13
A QuickStart self-serve install is normally offered where a previous resident of your address has had VM service and so the connections are considered ready-to-go. If, for whatever reason, they're not - then you'll need a manned engineer installation.
You can either wait here a day or so for the staff team to pick this post up and arrange that, or call into VM to do it sooner - upto you. Assuming you don't have a VM phone, you'll need to call 0345 4541111 which is a standard landline number. If you do have a VM landline, 150 is your friend.
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on 20-11-2021 12:15
on 22-11-2021 12:37
Hi Leahwoodhall
Welcome to the Community Forums and to Virgin Media! Thanks for your post.
I'm sorry to hear that you do not have the right socket for our services - what @japitts and @LittleMick73 have advised is spot on. We would only offer a quickstart installation when the property has already had our services installed before.
I'll pop you over a PM now so I can take some details and arrange an engineer visit for you so a socket can be fitted.
Please look out for my PM over at the purple envelope
Thanks
Beth