on 01-08-2021 22:09
I have ordered a virgin media wifi hub to self install but I do not have a wall socket what should I do
Answered! Go to Answer
on 04-08-2021 09:11
Hi Eesssien,
Welcome to Virgin Media and the Community Forums! It's great to have you onboard.
Sorry to hear that you don't have a wall socket to be able to install your services properly - I'll pop you over a PM now so I can take some more details from you and get that arranged 🙂
Please look out for my PM over at the purple envelope!
Beth
on 01-08-2021 22:12
if they have allowed self install there has been VM there some time in the past
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
if you cannot find anything or cables have been cut or removed you need to book a tech
on 01-08-2021 23:35
How should I book a tech
on 04-08-2021 09:11
Hi Eesssien,
Welcome to Virgin Media and the Community Forums! It's great to have you onboard.
Sorry to hear that you don't have a wall socket to be able to install your services properly - I'll pop you over a PM now so I can take some more details from you and get that arranged 🙂
Please look out for my PM over at the purple envelope!
Beth
on 04-08-2021 16:00
Alright
on 26-10-2021 15:06
I need to book an engineer to install a wall socket into my bedroom so I can set up my broadband. Can’t seem to contact anyone to do this.
on 28-10-2021 15:28
Thanks for posting on our community forum!
I'm going to drop you a private message now to collect some more info, please keep an eye on your inbox.
Regards
on 28-10-2021 16:18
I don't have a wall socket to plug the white wire into
on 28-10-2021 18:03
@Torchwood76 please refer to your other post.
on 01-11-2021 11:53