Moved into new house, VM sent me a kit to set up as previous owners had vm. But the wall socket and wall cable dont connect.. see picture. Am missing something?
You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
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