Virgin Media Community

[Cleobeckley]

 

Hi there, I phoned and got my quick install kit sent and due for tomorrow. Looking at the wall socket. It looks like it won't fit due to it being an old one possibly and wires hanging out  but there was also a wire through the house saying cable con 4.9. I was wondering if I could connect the internet to this or if this is the tv cable thank you

[Tudor]

That’s an old telephone socket, no use for VM broadband. The cable mention may be the right one, but there should be a wall box. 

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Ayisha_B]

Hi @Cleobeckley 👋,

A warm welcome to our Community Forums and thanks for your post. It's great to have you on board 😊

I have had a peek at our systems and can see your services have been activated. 

Do let me know, if you need our help with anything else. 

If you've not already, I'd recommend downloading the MY VM app - it's great for managing your account on the go!

Have a lovely day.