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Wall connection recedes into socket

foxnox
Joining in

on ‎18-03-2022 09:06

2022-03-18 09_04_38-Films & TV.png2022-03-18 09_04_51-Films & TV.png

I'm trying to plug the cable provided into the wall socket in my flat (which says to push, not screw in) however while the connections match, the connector on the wall recedes into the wall when I push it and so I can't plug it in. Is this meant to happen?

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

‎18-03-2022 10:30 - edited ‎18-03-2022 10:32

No, it's not. 

Wait here a day or two for a VM Mod to arrange a technician to fix this. 

 

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
Forum Team
Forum Team

on ‎21-03-2022 09:44

Good Morning @foxnox, thanks for your post on our Community Forums, and a very warm welcome to you!

I understand you've been able to speak to our team since your post, do you require any further assistance from our Forum Team?

An update on the status of this matter would be most welcome

Kindest regards,

David_Bn

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foxnox
Joining in
In response to David_Bn

on ‎09-04-2022 12:08

This has been resolved thank you
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