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Wall Socket cut cables

Nick54321
Joining in

Just moved in to new (rental) flat. Had arranged self-install as per suggestion from VM. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. 

Do I need an engineer install?

Screenshot 2023-02-01 at 14.20.27.pngScreenshot 2023-02-01 at 14.20.31.png

 

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

Yes. A manned install will be required. 

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

Yes. A manned install will be required. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Kath_F
Forum Team
Forum Team

Hi Nick54321, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

I'm sorry to hear that the self installation hasn't gone to plan. 

We will need to book a manned install for you but to do this I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,

Kath_F
Forum Team

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