on 01-02-2023 14:26
Just moved in to new (rental) flat. Had arranged self-install as per suggestion from VM. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall.
Do I need an engineer install?
Answered! Go to Answer
on 01-02-2023 15:15
Yes. A manned install will be required.
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on 01-02-2023 15:15
Yes. A manned install will be required.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 03-02-2023 15:59
Hi Nick54321,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I'm sorry to hear that the self installation hasn't gone to plan.
We will need to book a manned install for you but to do this I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,