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hunteral
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Waiting for replacement router!

Hello,

On Sunday 30/08 our Virgin Media SuperHub 1 had completely died, no power to it at all, even after trying different working power outlets, and constantly turning it on and off.  We called tech support, and they advised a new one would arrive today 01/09, which I would imagine would now be the SuperHub 3 as the 1 is discontinued and VirginMedia are advising to upgrade the old SuperHub 1.  Still no delivery, also there is no active or past orders on the order tracking tab of the website to see where this replacement router is.  Tried to call support twice this evening, been on hold nearly 40mins and just give up.

I've come here as a last resort, as not all of us in the household are on unlimited 4G data plans, and would like to know the status of the problem I reported on Sunday please?

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Gareth_L
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Re: Waiting for replacement router!

Hello hunteral

I hope this reply is not to late and the Hub has arrived for you now

If not, I am sorry and wil; be able to get this sorted for you

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

 

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Gareth_L
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Re: Waiting for replacement router!

Hello again hunteral

Thanks for your reply

Good news from what you have advised that swapping the equipment has fixed the issue now 

If you need anything else, pop back on here and start a new post 

Gareth_L

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