Volt

[Blakeich]

Hello I have been with Virgin media for a long while and I switched my mobile contact from three mobile over to O2. So I could take advantage of volt. 

I received an email from O2 to say that volt has been activated on their side and I can see in My O2 that my data has doubled etc. 

However, nothing has changed on my Virgin Media account. I've rang up 2 or 3 times now and keep getting told different things by different people. 1 gentleman was helped me get a full packaged by paying 1 extra pound. BUT my Internet speed is the same and hasn't been increased like it should of. When I spoke to another person they said they couldn't increase the speed on their end as it was making the price higher. 

But I was told that with volt the speed increase would be free? Does nobody know what they are doing in VM?

[Adduxi]

AFAIK Volt upgrades are free and can take up to 14 apparently. 

[Blakeich]

Does it just happen automatically because when I rang up nobody seems to have a clue. O2 said it has been activated. 

[Adduxi]

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@Blakeich wrote:

Does it just happen automatically because when I rang up nobody seems to have a clue. O2 said it has been activated. 

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O2 will activate the SIM part of the deal, but it will be VM who will activate the Broadband side.

[DavidJWalker]

your virgin media account updates with the broadband side i look under that side it does say 02 sim in that

[Blakeich]

What happens if my account says we've upgrade your account to 100. However I was already on 100 and have been for months and months it should be 200

[DavidJWalker]

can i ask did you sign up for 100mb or 200mb on volt if you have 200mb it should give you that if you have 100mb it stays and have volt 2 with that under o thats 02 sim it will show on the broadband side on left hand side in my virgin media sometimes that runs a bit slow on updating for some reason