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Mrwilkins
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Virgin won’t allow my outlook or mail to connect

My Broadband won’t allow me access my emails from my company account. 
when I called support after waiting 30 minutes they told me my company is on a band list - which isn’t the case, we are a food manufacturer.

i can’t even get into the webmail or look at the website 

I am using port 993 and 465 to no avail

please can someone advise 

 

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Very Insightful Person
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Re: Virgin won’t allow my outlook or mail to connect

What error messages you getting? If you run companies domain via https://www.spamhaus.org/lookup/ does it show anything


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DJ_Shadow1966
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Re: Virgin won’t allow my outlook or mail to connect

Hello

So if I get you right you have been told you have been banned okay, so the first thing I would do is to check that can you go https://www.spamhaus.org/lookup/, after typing into google "whats my ip" take the public address and place into the lookup and do a lookup. If you are banned/block then you will be on SBL or XBL dont worry about the PBL as that is quite normal.

If you on any of those two list, before requesting a removal you are going to need to scan you devices as something is sending SPAM, so I would recommend first scan with your anti Virus software, then malwarebytes :- https://www.malwarebytes.com/

Then once cleaned you then request a removal from the lists, spamhaus will also remove you two days after no spam has been sent.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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Mrwilkins
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Re: Virgin won’t allow my outlook or mail to connect

I have checked the domain and thenIP address on the spam sites mentioned, the site has no issues.

we don’t send group email etc either as there are only 3 people in the company

Any suggestions what the next move is ?  

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DJ_Shadow1966
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Re: Virgin won’t allow my outlook or mail to connect

Hello

What website are you trying to access to get your company emails, if it isnt a Virginmedia site then I am afraid that you will need to contact that websites administrator.

Mike

I dont work for VirginMedia all opinions are my own.
39 years in IT.
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