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Cheekypomme707
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Message 1 of 9
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Virgin media store sign in

Trying to sign into Virgin Media Store on the app on my TV...

My username starts with a capital letter, and they are not at the top to enable this....

There's only lower case and the asterisk page one....

Where's the capitals gone?

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Very Insightful Person
Very Insightful Person
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Message 2 of 9
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Re: Virgin media store sign in

what happens if you try and change the capital letter to a lower case letter, and try and login

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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Cheekypomme707
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Message 3 of 9
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Re: Virgin media store sign in

If I try signing in with lower case it says that the username is incorrect  ...grrr

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Forum Team
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Message 4 of 9
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Re: Virgin media store sign in

Hello Cheekypomme707 thank you for your post and sorry to hear you're having some trouble logging into the Virgin Media Store.

 

Can I please confirm, are you logging in with your separate Virgin Media Store details and not your My Virgin Media details? As this is a separate account which you need to register for.

 

Let us know and we can assist further if needed.

 

Thank you, Emily.

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Cheekypomme707
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Message 5 of 9
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Re: Virgin media store sign in

Yes, seperate login to virgin media

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Forum Team
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Message 6 of 9
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Re: Virgin media store sign in

Are you able to sign in when using Virgin Media Store on a laptop or phone? 

 

When we look at this in the office, it looks like this asks for an email address which is not case sensitive. 

 

The Virgin Media Store has their own help FAQ section which can be found here.

 

Thank you, Emily.

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Cheekypomme707
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Message 7 of 9
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Re: Virgin media store sign in

Yes that's fine, it's when I try sign in on the TV. 

Email isn't case sensitive it's the password,  mine starts with a capital letter and the capitals are not showing across the top. Hence I can't sign in.

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Forum Team
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Message 8 of 9
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Re: Virgin media store sign in

If you take a look on the FAQ section of the Virgin Media Store link above there are contact details for the specialists in that area.

 

Sorry I can't help further myself.

 

Thank you, Emily.

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Cheekypomme707
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Message 9 of 9
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Re: Virgin media store sign in

All sorted now, thanks all 🤗

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