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GRex96
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Virgin media services unavailable

Hi, I want virgin media services although it is currently available at this address. This House was built 8 years ago although only has a bt copper connection which has been unreliable since moving in.

3 houses in the housing estate surrounding this property are able to get virgin gigabit broadband. Would it be possible for virgin to install cabling into this property from the housing estate?

The properties in red have virgin media services.

Screenshot_20210708-145713_Maps.jpg

 

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Christy_D
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Re: Virgin media services unavailable

Hi there

Thanks for your post and welcome to the forums!

I'll need to take the full address to check so i'll send over a private message to take this info.

Thanks

Christy


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Ashleigh_C
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Re: Virgin media services unavailable

Hi there @GRex96 

 

Thank you so much for your post and welcome to our Community Forums! It's great to have you here!

 

Can I ask if @Christy_D was able to get this sorted for you or do you still require assistance? 

 

Thank you. 

Ash_C
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GRex96
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Re: Virgin media services unavailable

Hi Ashleigh,

Christy got back to me on Thursday requesting my address and if I will be starting a new service. I replied although I have not received a response back. I still need assistance.

Thank you

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Tom_F
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Re: Virgin media services unavailable

Sorry for the delayed response GRex96 - please look out for my PM and we'll be able to look further into this for you.

 

Tom 

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Tom_F
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Re: Virgin media services unavailable

Hi again GRex96,

 

Can you please confirming your name, the full address and a contact number the relevant teams can reach you on if required?

 

Tom 

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GRex96
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Re: Virgin media services unavailable

Hi Tom, 

Thanks for getting back to me. Can you send a PM, I think u replied to the post by accident. 

Thanks  

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Tom_F
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Re: Virgin media services unavailable

Apologies - my 2nd message should have been a PM I'll re-send it now. 

 

Tom 

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