Virgin media services are 'unavailable in my area' - but people in my building have VM broadband!

[saucyduck]

Hi there, 

I'm trying to setup virgin media in my new flat and when searching for my property in the postcode checker it says my area isn't covered. I believe a system error as people in my building are using virgin media. 

Very frustrating as I can't speak to a real person on the live chat, and the customer service number I tried was only available to existing customers. 

If anyone can assist with this or has another number I can call please let me know. Im trying to get it sorted asap as there's a good promotion atm.

Thankyou.

[Dan_M]

Hi saucyduck,

Thank you for your post. We would like to take a closer look into this for you.

A member of our Forum Team will be along shortly to send you a Private Message.

Many thanks,
Dan

[Ayisha_B]

Hi @saucyduck,

A warm welcome to our Community Forums and thanks for your post. 

I'll be more than happy to look into this so will pop you a PM now to confirm some details 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Hope to hear from you soon!

[Ayisha_B]

Thanks for confirming the requested info via PM @saucyduck

I've sent that over for you now to our dedicated specialist team who will contact you within 10 days, if not much sooner to discuss further 🙂

Let us know if there's any issues.