on 29-05-2022 14:07
Hi there,
I'm trying to setup virgin media in my new flat and when searching for my property in the postcode checker it says my area isn't covered. I believe a system error as people in my building are using virgin media.
Very frustrating as I can't speak to a real person on the live chat, and the customer service number I tried was only available to existing customers.
If anyone can assist with this or has another number I can call please let me know. Im trying to get it sorted asap as there's a good promotion atm.
Thankyou.
on 29-05-2022 14:29
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 29-05-2022 14:45
Hi @saucyduck,
A warm welcome to our Community Forums and thanks for your post.
I'll be more than happy to look into this so will pop you a PM now to confirm some details 🙂
Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.
Hope to hear from you soon!
on 29-05-2022 15:20
Thanks for confirming the requested info via PM @saucyduck
I've sent that over for you now to our dedicated specialist team who will contact you within 10 days, if not much sooner to discuss further 🙂
Let us know if there's any issues.