Virgin media latency

[Martin42]

 

The family been complaining on the gaming again, have got the BQM from yesterday, which is showing a spike in  the delay but the underlying does seem quite high also.

Any help would be appreciated.  

[Ryan_N]

Hi Marin42, 

Thank you for your post and welcome to the forums. 

This is something that we can look into - not a problem at all.

Can you post your Hub status and logs please?

In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'

Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.

Cheers, 
Ryan. 

[Martin42]

Router status

Status

Downstream

Upstream

Configuration

Network log

Refresh data

Cable Modem StatusItemStatusCommentsChannel OverviewDownstreamUpstream

Cable Modem Status	Online	DO CSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	1	0

[Martin42]

3.0 Downstream channels

ChannelFrequency (Hz)Power (DBMS)SNR (dB)ModulationChannel ID

1	363000000	8.699997	38.983261	QAM256	1
2	371000000	8.800003	40.366287	QAM256	2
3	379000000	8.699997	40.366287	QAM256	3
4	387000000	8.800003	38.983261	QAM256	4
5	395000000	8.900002	38.983261	QAM256	5
6	403000000	9.000000	38.605377	QAM256	6
7	411000000	9.199997	38.983261	QAM256	7
8	419000000	9.400002	38.983261	QAM256	8
9	427000000	9.300003	38.983261	QAM256	9
10	435000000	9.699997	38.983261	QAM256	10
11	443000000	9.900002	38.983261	QAM256	11
12	451000000	10.500000	38.983261	QAM256	12
13	459000000	10.500000	40.366287	QAM256	13
14	467000000	10.699997	40.366287	QAM256	14
15	475000000	10.599998	38.605377	QAM256	15
16	483000000	10.800003	38.983261	QAM256	16
17	491000000	10.800003	38.983261	QAM256	17
18	499000000	10.800003	38.983261	QAM256	18
19	507000000	10.800003	40.366287	QAM256	19
20	515000000	10.800003	38.983261	QAM256	20
21	523000000	10.800003	40.366287	QAM256	21
22	531000000	10.800003	38.605377	QAM256	22
23	539000000	10.900002	40.366287	QAM256	23
24	547000000	10.900002	40.366287	QAM256	24
25	555000000	11.099998	38.983261	QAM256	25
26	563000000	11.000000	40.946209	QAM256	26
27	571000000	11.000000	40.366287	QAM256	27
28	579000000	11.099998	38.983261	QAM256	28
29	587000000	11.000000	40.366287	QAM256	29
30	595000000	11.099998	40.366287	QAM256	30
31	603000000	10.800003	40.366287	QAM256	31

[Martin42]

3.0 Downstream channels

Channel Lock Status Rømer (dB)Pre RS Errors Post RS Errors

1	Locked	38.983261	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	38.983261	0	0
5	Locked	38.983261	0	0
6	Locked	38.605377	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	3	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	38.605377	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	38.983261	0	0
19	Locked	40.366287	0	0
20	Locked	38.983261	0	0
21	Locked	40.366287	0	0
22	Locked	38.605377	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	38.983261	0	0
26	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

[Martin42]

3.1 Downstream channels

Channel Channel Channel Width (MHz)FFT Type Number of Active SubcarriersModulation (Active Profile)First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status Rømer Data (dB)PLC Power (DBMS)Corrected (Active Profile)Uncorrectable (Active Profile)

159

Locked

43

11.8

13036613

0

[Martin42]

3.0 Upstream channels

ChannelFrequency (Hz)Power (dBm V)Symbol Rate (ksps)ModulationChannel ID

1	60300000	39.770599	5120 KSym/sec	64QAM	9
2	39400000	38.770599	5120 KSym/sec	64QAM	12
3	46200000	38.770599	5120 KSym/sec	64QAM	11
4	53700000	39.270599	5120 KSym/sec	64QAM	10

[Martin42]

3.0 Upstream channels

Channel Channel Channel TypeT1 TimeoutsT2 TimeoutsT3 TimeoutsT4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Martin42]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	kldJKDHSUBsgvca69834ncxv9

Primary Downstream Service Flow

SFID	1921
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	907
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

[Martin42]

Network Log

TimePriorityDescription

Thu Jan 1 00:01:24 1970	4	Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 24 13:07:53 2022	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;