Virgin media box outside but none inside

[Miahum]

Hello,

I just moved into a rental property and there is no VM box in the wall that the QuickStart guide refers to but there is a small brown VM box on the front of the house that goes around to the back of the house. The Hub’s base light is flashing green and the green wifi light is on.

Do I need to have an internal socket installed? Need this sorted asap as I work from home.

Thank you in advance

[Akua_A · Accepted solution]

Hi @Miahum,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your self install. We want to do our best to help resolve this for you. I have sent you a private message regarding this. Please look out for the purple envelope on the top right hand corner of the page and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @Miahum.

I will be back in contact if anything 🙂

Thanks,

[Akua_A]

Glad to hear this issue has been resolved @Miahum.

Please do not hesitate to contact us if you need any further help.

Thanks,