Virgin media Sucks

[switch2tapu]

Hi,

On TSat, Jul 30, 5:03 PM  I ordered a M100 broadband as a new customer to be delivered on 3rd of August.

However, I received no confirmation email on the delivery date, and I tried to contact customer service, but because I haven't been sent an email with my virgin media Account number either, I can't get through. I checked junk mail, but there's no email there.

Virgin media customer service sucks and has no timelines.

Order ref: CH2017985978

[David_Bn]

Good Moring @switch2tapu, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear that you've been left somewhat in the dark in relation to your order. 

We can take a look into this with you, via our private messaging function, however before we go to this, can you please provide us with any updates you've received since your post on Monday?

Kindest regards,

David_Bn