Firstly check with
Check with Area faults on 150 or 0800 561 0061
if no area faults then
Call Customer Services on 0345 454 1111 or if you have a VM landline 150
Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2