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cloudm1
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Virgin external box cover

A few days ago a vm engineer was in my house to connect the phone and broadband. all was fine until I discovered that external box cover  was broken by the engineer who worked on the connection .I was not at home during the engineer's visit. my wife was at home to watch the installation but did not notice this damage during this visit.I should file a complaint whether I should try to repair the damaged cover myself?

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Superuser
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Re: Virgin external box cover

give CS a ring - see if they will book a tech to come back - they may not understand the problem or it might not be on their script - to make understanding easier its called the omnibox

if you get nowhere wait her for VM to pick the thread up in about a week and they should book a tech

____________________

Tony
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Forum Team
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Re: Virgin external box cover

Hi cloudm1,

 

Thanks for your post and welcome to the community.

 

I'm really sorry to hear that the Omnibox has been damaged when the installation has been completed and I can appreciate you're keen to get this fixed. I have sent you a private message so we can look into this for you.

 

Look forward to hearing from you, 

 

 

Hetty_R
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