Virgin engineer needed

[Ashleighjayne19]

Hello, 

I have just received my virgin equipment how do I go about setting up a engineer visit to install the hub? 

can some one please point me in the right direction 

many thanks 

[newapollo]

Hi @Ashleighjayne19 

Call freephone number 0800 052 0422, Option 3 - New accounts and set up.

[-tony-]

why do you need a tech - if you have a quick install VM have installed there before

if you cannot find the internal box

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[Alex_RM]

Hi Ashleighjayne19,

Thanks for posting and welcome to our community 🙂

Have you been able to get your services set up since you posted, or do you still need help?

Alex_Rm

[Ashleighjayne19]

No it’s fine, I have an engineer coming tomorrow 

thank you 

[Paul_DN]

Hi Ashleighjayne19,

Thanks for reaching back out, I have managed to locate your account and can see everything is now up and running, if you do need and help/ support at all do not hesitate to reach back out?

Regards

Paul.