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celinelx
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Virgin did not send out Equipment Return parcel

Hello,

I have terminated my broadband service, with last day of service at 16th June. I requested for the equipment return parcel on the 18th June.

Didn't receive it so I requested for it again on 3rd July, and then 19th July.

Where is the parcel?

In spite of all the repeated requests, Virgin has decided to charge me £40 on 18th July for not returning the equipment.

This is clearly a mistake/mishandling by Virgin as I am ready to return the equipment.

Please can this be sorted out?

P.S. I am also due a £8 credit return on my final bill, which Virgin has conveniently prevented me from viewing the final bill due to 'technical glitches'. Please can this be sorted out as well. 

Thank you.

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Re: Virgin did not send out Equipment Return parcel

Hi celinelx,

 

Thank you for your post. I'm sorry to hear this. 

 

Can I just confirm was the bag requested via an agent or online?

 

^Martin

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celinelx
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Re: Virgin did not send out Equipment Return parcel

Hi Martin,

Thanks for looking into this. I can confirm that the bag is requested online, not via an agent.

 

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Re: Virgin did not send out Equipment Return parcel

Hi Celinelx,

 

It's strange that you haven't received the packaging yet.

 

I'll send you a Private Message, please reply back to it so I can take a look for you. 

 

Regards,

 

Lisa

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