Virgin cancelled install date

[JBraddick]

I’m wondering if anyone can help me? I had an installation date of 01/12/22 but received a text today to say that it is being delayed to 23/12/22 as work needs to be carried out outside the house. This isn’t true though, as I was in the house when the engineers visited and completed the work running the required cables all the way to the front door. I thanked them for doing such a tidy job with the cabals and they said that all that’s needed is an engineer to visit to drill the wall.

I called Virgin to inform them of the error and was told to wait or cancel. I’ve used Virgin Media in the past and found the service to be good… surprised the service has got this bad! 

[Robert_P]

Hello JBraddick

Sorry to hear of the delays with your installation, we can understand the confusion this is causing and apologise for the inconvenience.

Have the team advised the reason for the delays? Is it due to construction work being required? If we require permissions to complete the work we would require these from a third party which can delay the date.

Do you know if this is the case?

Rob

[JBraddick]

Hi Rob, 

I wanted to get in touch to flag that I’ve still not managed to get my Virgin broadband set up.

I’ve had five cancellations so far. Is there anything I can do?

Many thanks,

Jack

[Travis_M]

Hi @JBraddick 

Thanks for your response and I'm so sorry to hear about the delay.

I'm going to drop you a private message now to check on some details and investigate further, please keep an eye on your inbox for a message from myself.

Regards