on 24-10-2021 22:21
Evening
The cable running from my wall to my hub has become damaged and I've tried looking for replacement ordering through the site but no luck.
Just wondered how I go about ordering a replacement and if this is something that is sent out quickish as I'm one of the lucky NHS workers working from home at the moment...
A standard 1m is fine currently it's 2m but 1m telally is enough
Cheers
Lee
Answered! Go to Answer
on 24-10-2021 22:28
Hi
To have this cable.checked you will require an.engineer visit.to the property
Virgin do not send cable out in the post.
We also.don't.recommend buying cable online or in a store as this.could have a.bigger impact to your service
To arrange an.engineer visit please contact 150 from your virgin landline or 03454541111 from mobile and speak with.faults
Regards
Derrick
on 24-10-2021 22:28
Hi
To have this cable.checked you will require an.engineer visit.to the property
Virgin do not send cable out in the post.
We also.don't.recommend buying cable online or in a store as this.could have a.bigger impact to your service
To arrange an.engineer visit please contact 150 from your virgin landline or 03454541111 from mobile and speak with.faults
Regards
Derrick
on 24-10-2021 22:53
Thanks Derrick. The cable is irrepairable. Its basically snapped after becoming snagged which is why I asked about replacement ordering but no worries I'll give them a bell. I just didn't fancy waiting 3 weeks for someone to come out and confirm it is indeed broke
Any idea about estimated time normally I'd look at an engineer being sent out?
Cheers again
Lee
on 24-10-2021 23:22
Hi derrick
Just to day. I've got an engineer coming tommorow. Thanks for the help and this can be topic can be closed chwers
Lwe
on 25-10-2021 00:07
The aim is normally 1-2 days however this will depend on your area and work loads in.that area
25-10-2021 14:43 - edited 25-10-2021 14:47
@DerrickVMTech wrote:
Virgin do not send cable out in the post.
They send self install cables every day in the post, along with a modem, as part of quick start kits.
I don't understand why a technician is required to unplug and plug a simple cable, seems a waste of resources when there are people being refused service for months for more difficult jobs, The cable being requested here is self-installed by customers all the time!
on 27-10-2021 15:44
Hi asim18,
Although we understand we do send Quicks tart kits which do carry everything needed to get set up however any cable damage after the installation does need to be checked by a technician, 1 to make sure the cable is the issue and 2 to make sure any work is carried out correctly and not cusing any further issues such as SNR.
Regards
Paul.