on 16-04-2021 11:28
The brown box outside our house is broken and the insides keep falling out!
Can someone from Virgin fix this please?
Answered! Go to Answer
on 19-04-2021 13:42
Hi @Sandieg1
Welcome to our community forum and thank you for posting.
I've booked a tech appointment in for our engineers to come and fix the box for you. You can view this appointment via your online account where this could be rescheduled if required.
Regards
on 19-04-2021 13:42
Hi @Sandieg1
Welcome to our community forum and thank you for posting.
I've booked a tech appointment in for our engineers to come and fix the box for you. You can view this appointment via your online account where this could be rescheduled if required.
Regards
04-07-2021 11:10 - edited 04-07-2021 11:11
Hi.
I have the same issue with the brown virgin box outside my house. It is very badly damaged.
Can I please arrange to get this replaced or repaired?
Thanks
Rohan
on 04-07-2021 11:15
Hi @rohanale,
Welcome to our Community Forums and thanks for posting.
Sorry to hear your OmiBox is damaged. I can arrange for an engineer to come out and get this sorted 🙂
Will pop you a PM now so we can confirm your address and the appointment booked.
Hope to hear from you soon 🙂
on 04-07-2021 11:30
Thanks for providing the details as requested via PM @rohanale
All done. I have arranged the appointment so the OmniBox can be repaired/replaced as required.
Let us know how the visit goes.
Cheers