Virgin box outside house

[Lbarnes1993]

Dear sir/Madam

My box outside my house has been discussed and the wires have been a bit destroyed by the storm. Is it possible for someone to come out and fix this please.

I have tried a few times to call but cannot seem to get through. Any help would be much appreciated. 

kind regards,

Lewis

[jbrennand]

See my recent reply here......

https://community.virginmedia.com/t5/QuickStart-set-up-and/Damaged-brown-junction-box/m-p/4836787#M1...

[Beth_G]

Hi Lewis.

Welcome to the Community Forums! Thanks for your first post.

I'm sorry to hear that your omni box has become damaged from a local storm. I'll be happy to help get this fixed for you and arrange an engineer visit.

Please find my message over at the purple envelope.

Kind regards

Beth