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mh81d
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Virgin Wall Socket Installation

Hello, I am a new Virgin Media customer, I would like to know if when the Virgin engineer arrives to install the new socket, would they replace the Openreach master socket? I would rather prefer if they did not as I may need it in the future. Thanks.

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Christy_D
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Re: Virgin Wall Socket Installation

Hi there

Have you got your install all booked and ready to go?

We wouldn't remove any other providers equipment/infrastructure. Also because ours is a different infrastructure altogether, we would install a brand new Virgin point in your home if its missing

Thanks

Christy


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mh81d
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Re: Virgin Wall Socket Installation

Hello, thanks for replying.

The installation has been booked for the 25th September, and I believe the pre-pull work is today.

Although I would like to know if an earlier date is possible to reschedule to, and if it is possible to know when the pre-installation will be completed.

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